Quick Reference Guides

1. How to Remove a Posting
2. Payment Information
3. Improved Interface for Managing Tickets

Selling Tickets Setup

1. I want to sell my tickets. Where do I begin?
2. How do I list section and row information when listing my tickets?
3. How do I set the price for my ticket(s)?
4. How can my tickets be split?
5. Ticket Resale Laws
6. How do I change/edit my listing information including contact info?
7. I no longer want to sell my tickets anymore. How do I remove my listing?
8. Why do I have to have possession of my tickets?
9. How long will my tickets remain posted for resale?

Tickets Sold/Delivery Process

1. How long do I have to sell my tickets?
2. How should I deliver my tickets?
3. Are there any delivery fees?
4. I no longer have the tickets in my possession. What do I do?

Ticket Payment

1. How do I get paid for selling my tickets? How long will it take to receive payment?
2. Is there a commission when selling my tickets? If so, how much?
3. Why do you need credit card authorization?

Contact Information

1. How do I contact a representative of Yankees Ticket Exchange by Ticketmaster?

Selling Tickets Setup

1. I want to sell my tickets. Where do I begin?
For Season Ticket and Group Licensees: If you're a Season Ticket and Group Licensee and selling through Account Manager - please login through the Account Manager system. Select "Manage my Tickets". Select the event and check the box for the tickets you want to sell. Click "Sell". Clicking the "Sell" button directs you to the Official Ticket Exchange of the New York Yankees where as a first time user you will be prompted to register for a Ticket Exchange account. Note that it is important to use the same email address for your Ticket Exchange account as your Account Manager account as this keeps the two systems in sync.

For non-Season Ticket and Group Licensees: you can start by visiting the Official Ticket Exchange of the New York Yankees and clicking on the "Sell Your Tickets" banner. From there you can click "Get Started" to begin listing your tickets. Drop-down menus will appear for you to choose your specific event. Then choose the day, time, and location according to what's listed directly on the tickets. In order to post your tickets with the Official Ticket Exchange of the New York Yankees, you will need to create an account. You can sign up for a free membership during the listing process.

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2. How do I list section and row ticket information when listing my tickets?
The section, row, and seat information will be obtained from the barcodes you enter during the posting process. It is important that you indicate any restrictions that accompany your tickets such as obstructed view, family section, or wheelchair accessibility.

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3. How do I set the price for my ticket(s)?
In general you are able to set the price of your tickets without limitation. You have three choices from which to choose: Fixed Price, Decreased Price, and Market Price. Here are some more details on the following pricing options:



Fixed Price: Research on Yankees Ticket Exchange by Ticketmaster what prices comparable tickets are being listed. Then set your own price. Feel free to return later and change your price accordingly.

Decreased Price: Improve your chances of selling your tickets by having us automatically lower the ticket price daily. Just set a starting and minimum price and wait for them to sell.


For example:

If the maximum price is $100 and the minimum price is $20 for a listing that will expire in 20 days, the price of the tickets will be reduced by $4 each day ($100 - $20 = $80 divided by 20 days = $4). The tickets will be listed for $100 on day one, $96 on day two and so on.


Market Price (not available in some areas): You can set an initial price and we will adjust your price daily to the average price for tickets listed in the same section. If tickets aren’t already listed in the section, the tickets will be listed at the initial price.


The formula for calculating the market price is performed by taking the average of all retail ticket prices in the same section. For example, if the initial price you set was $100 and the average price for tickets in the same section as yours is $120, your price will be change to $120 the next day.

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4. How can my tickets be split?
A customer can purchase an odd number of tickets in one transaction if an odd number of tickets is made available for sale.

For example: If you list 3 tickets, the first buyer can choose to buy all 3 tickets in your posting, or 1 single ticket, which would leave your posting with 2 tickets (an even number of tickets).

Also, if you list 4 tickets, a customer can purchase all 4 tickets at once, or two separate customers can purchase two sets of two tickets, but a buyer cannot choose to buy an odd number of tickets from your listing.

Tickets may also be offered for sale through our partner and affiliate sites at a different listing price; and does not affect the amount you will be paid. Please note, selecting Decreasing or Market Price settings may change your list price and amount you will be paid.

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5. Ticket Resale Laws
There are various U.S. state, local and Canadian provincial resale laws. It is your responsibility to be aware of the laws that may apply to your location and to comply with those laws.


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6. How do I change/edit my listing information including contact info?
If you're a Season Ticket or Group Licensee, click on the update edit link within Account manager and you'll be brought to the Official Ticket Exchange of the New York Yankees. Where you can select the tickets you wish to edit on the Current Listings tab.

For non-Season Ticket or Group Licensees: login directly to the Official Ticket Exchange of the New York Yankees and go to "My Listings." Make sure you are on the "Current Listings" page. Once there, you can view your Sold, For Sale, and Inactive ticket postings. Click on the button "Edit Listing" to change any of the following information:

Price: Under the "My Listings" tab, click the "Edit Listing" button next to the ticket listing you want to change the price.

Contact Info/Shipping Address: Under the "My Profile" tab you can update your billing address and other contact information.

Email Address: Under the "My Profile" tab you can update your email address. Important: If you're a Season Ticket or Group Licensee, you'll need to update both your Account Manager email address and your Ticket Exchange email to the same email address in order to keep the two systems synchronized.

Direct Deposit Info: Go to "My Profile" and edit your banking information.

List Until Date: Under the "My Listings" tab, click the "Edit Listing" button next to the ticket listing you want to change the "List Until Date."



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7. I no longer want to sell my tickets. How do I remove my listing?
Go to the Official Ticket Exchange of the New York Yankees and click on the "My Listings" tab. Once there select the individual ticket posting you want to remove and click "Remove".

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8. Why do I have to have possession of my tickets?
It is necessary to have physical possession of (or contractual right to) the tickets you intend to sell in order to ensure a timely and authentic transaction. This eliminates any delays or problems that may accompany ticket sales that are not currently in your possession. If your tickets are to be delivered via electronic delivery you will be required to enter the barcode during the posting process.

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9. How long will my tickets remain posted for resale?
The time your inventory will be removed is explained during the posting process. We will also send you a Listing Expiration email reminding you when your posting will be removed if it does not sell. Postings with a List Until date prior to the event date will be removed during the early morning hours on the date you have specified as your "List Until" date.

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Tickets Sold/Delivery Process

1. How long do I have to sell my tickets?
You can list your tickets as soon as you have them in your physical possession or have contractual rights to them (e.g., a season ticket holder who has paid for a season package but has not yet received the physical tickets from the team). If your tickets do not sell by your List Until Date the ticket posting will be removed.

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2. How should I deliver my tickets?
For Season Ticket or Group Licensees - your barcodes will be pre-populated on the screen. For non-Season Ticket or Group Licensees - you will be presented with a form to enter the barcodes for validation.

In both instances, your tickets will be reissued electronically to the buyer. However, you will need to retain your original tickets in case of cancellation. If the event is cancelled, the reissued barcodes are not valid for refund and you will be required to return your original tickets to the original point of purchase for a refund.


3. Are there any delivery fees? No, you will not be responsible for any delivery fees. Any delivery fees will be paid by the buyer when the tickets are purchased.

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4. I do not have the tickets in my possession. What do I do?
If you no longer have the tickets in your possession, you must immediately login into your Yankees Ticket Exchange by Ticketmaster account and click on the My Listings tab. From there you can select the individual ticket postings and remove them from your account.

If for any reason, you do not have the tickets for a sale you must inform us IMMEDIATELY of the problem. This will help prevent additional charges or strikes you may incur against your account.

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Ticket Payment

1. How do I get paid for selling my tickets? How long will it take to receive payment?
Direct Deposit - Typically within 7 business days after the buyer has received the tickets, your payment will be deposited electronically to the account you provide. If for any reason, the payment is not correct or you do not receive your payment in a timely fashion, please contact us immediately.

When you enter your direct deposit bank account information, we will send a $0 value "pre-note" test transaction to your bank. If the test is successful, you will receive your payments via direct deposit. If the test is not successful for any reason, we will send you an e-mail notification, and you should recheck and correct your information. Until corrected and accepted by the bank, we will issue checks to the address you provide. Please keep in mind check payment will take an additional 5-10 days.

Seller Credit - This is available to Season Ticket Holders only. If you elect to be paid with Seller Credit, the proceeds from your sale will be deposited into your Seaton Ticket Holder team account.

Payment for non-guaranteed Postseason Games:
During Postseason, and for other games that may not be guaranteed to be played, we reserve the right to hold payments to Sellers until the game is confirmed or until the game occurs. In the event the game is not played, we reserve the right to withhold payment for that ticket entirely and provide refunds to our customers.

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2. Is there a commission when selling my tickets? If so, how much?
It is completely free to list tickets for sale! At the time of listing your tickets for sale, you will be notified of the exact commission value prior to the posting of your tickets. No charges will be incurred unless and until a sale is made. Your payment will reflect the deducted commission amount. Be sure to keep this in mind when pricing your tickets at a specific price. This commission is subject to change at any time.

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3. Why do you need credit card authorization?
By providing a credit card number, you are enabling us to protect Yankees Ticket Exchange by Ticketmaster customers against any fraudulent charges and/or ticket postings. This requirement helps keep the Yankees Ticket Exchange by Ticketmaster selling process secure and user friendly.

Note: Your credit card will not be charged unless you provide incorrect and/or fraudulent tickets.

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Contact Information

1.How do I contact a representative of Yankees Ticket Exchange by Ticketmaster?
You can reach us via phone by contacting the Contact Center at 800-355-2396. Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week. Or contact us via email at yankeesticketexchange@ticketmaster.com.