TICKETSNOW.COM PRIVACY POLICY    REVISED 9/23/2008

TicketsNow is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.TicketsNow.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact the Vice President of Customer Care at Manager@TicketsNow.com or by calling (815) 444-9800. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.

INFORMATION THIS SITE GATHERS/TRACKS
We use your IP address and browser type to help diagnose problems with our server and to administer our Web site. This means that a user's session will be tracked, but the user will remain anonymous. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. This means that although your IP address may be associated during your session, it is not permanently associated with any of your personal information.

INFORMATION SHARING AND DISCLOSURE

Personally Identifiable Information (PII):
In General. We may collect personal information that can identify you such as your name and email address and other information that does not identify you.

Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information).

Information from other sources. We may also periodically obtain both personal and non-personal information about you from our business partners, contractors and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.

How we use the information we collect

In general. We may use information that we collect about you to:
•deliver the products and services that you have requested;
• manage your account and provide you with customer support;
• perform research and analysis about your use of, or interest in, our products, services or content, or products, services or content offered by others;
• communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or from other third parties;

With whom we share your information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our website or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

• Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

• Business partners: When you make purchases or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.

• Event providers. When you buy tickets through our website, you consent to our providing your personal information to the event providers involved in the event and their contractors. Sharing this information with event providers allows them to contact you using the e-mail address or other contact information you provided.

Other Situations. We also may disclose your information:

• In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

• When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Web site terms and conditions or other agreements or policies.

Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.

Agents
This Web site uses an order form for customers to request information, products, and services. We employ other companies and individuals (Agents) to perform functions on our behalf.

We use Agents to fulfill and distribute orders, to bill you for goods and services, and to assist us in marketing efforts. They have access to PII needed to perform their functions but are prohibited from retaining, sharing, storing, or using PII for any other purposes.

Aggregate Information (non-personally identifiable)
We use Third Party Service Providers to assist us in analyzing the aggregate information about the visitors on our site. This information, which helps us optimize the usability of our site, is collected via Service Provider cookie or log files. We do not link any aggregate information to PII.

COOKIES
We use cookies to keep track of your shopping cart, customize your future shopping, and to assist your needs. Upon your request, we can use cookies to deliver content specific to your interests and to save your password so that you do not have to re-enter it each time you visit our site.

LINKS
This site contains links to other sites. TicketsNow.com is not responsible for the privacy practices or the content of such Web sites. We encourage you to read posted privacy statements whenever interacting with any Web site. We will not share any specific information that you provide to us without your explicit permission to share it. We may share broad demographic information with others. We will never release your personal information (including but not limited to your name, email address, street address, and phone number) without your express permission. Users have the ability to change their preferences with us at any time; see our Opt-Out Policy below.

ORDER FORM
This Web site uses an order form for customers to request information, products, and services. We employ other companies and individuals to perform functions on our behalf. Examples include processing credit card payments, fulfilling orders, delivering packages, sending email and postal mail, and analyzing data for the purposes of data scrubbing and marketing assistance. They have access to personal information needed to perform their functions but may not use it for other purposes. Users may opt-out of receiving communications from our company at any time; see our Opt-Out Policy below.

CONTESTS/PROMOTIONS
Occasionally, we host contests and promotions. In these contests or promotions, online or otherwise, we may ask visitors for contact information. We use this contact data to send users information regarding the specific contest or promotion. This personal information is also used to contact the customer when necessary. Users may opt-out of receiving communications from our company at any time; see our Opt-Out Policy below.

BULLETIN BOARDS/CHAT ROOMS
TicketsNow is not responsible for any PII you choose to submit in these forums. Any PII you submit there could be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.

SECURITY
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at Manager@TicketsNow.com.

REGISTRATION
You can browse our site without entering any personal information and, therefore, remain anonymous during your visit. However, we hope that all of our visitors will register with us so that we can learn more about our valuable customers. Our site's optional registration form requires users to give us contact information (such as their name and email address). We use customer contact information from the registration form to send the user relevant newsletters and special offers. This information is also used to contact the customer if necessary. If you would rather not receive newsletters and/or special offers, please indicate your preference by marking the appropriate boxes in the Membership Account Maintenance section of our site. Users may opt-out of receiving any communications from our company at any time. Please review our Opt-Out Policy below.

REFERRALS
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him/her to visit the site. TicketsNow stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. He/she may contact us at Events@TicketsNow.com to request that we remove this information from our database.

OPT-OUT POLICY
If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at Events@TicketsNow.com with "Unsubscribe" in the subject line. We also offer an opportunity to opt-out of certain communications in our member information area or you may contact us at the contact information listed at the bottom of this policy. You are not able to opt-out of emails related to a specific order (confirmation emails).

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
If your personally identifiable information changes, you may correct or update it by making the change(s) in our member information area, by emailing Customer Care at Manager@TicketsNow.com, or by contacting us by telephone or postal mail at the contact information listed below.

YOUR CALIFORNIA PRIVACY RIGHTS
If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:

• the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;

• the names and addresses of the third parties that received that information; and

• if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed.
We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is legal@ticketmaster.com.

CONTACT US
If you have any questions about this privacy policy or the security practices of this site, please contact:

Customer Care
TicketsNow
Toll free: (800) 927-2770
Español: (800) 927-2795
Local: (815) 444-9800
Email: sales@TicketsNow.com
EFFECTIVE DATE: 9/23/2008