Click here to view our Site Map

About NHL Ticket Exchange™ By Ticketmaster

1. How do I know that the tickets listed on NHL Ticket Exchange™ by Ticketmaster are authentic?
2. What are your office hours and location?
3. How do I contact NHL Ticket Exchange™ by Ticketmaster?

Privacy & Security

1. What is your Privacy Policy?
2. How do I know that my transaction is secure and that my personal information is protected?

Buying Tickets

1. Where can I review your Sales Terms & Conditions?
2. What types of payment do you accept?
3. Do I have to pay sales tax?
4. How are my tickets shipped?
5. What are my delivery options and what will I pay?
6. What is the difference between Instant Delivery and Emailable tickets?
7. My delivery method shows UPS. How can I track my order?
8. When can I expect deliver of my tickets?
9. I purchased tickets from NHL Ticket Exchange™ by Ticketmaster but cannot attend the event; What is your refund/return policy?
10. What if my event is cancelled?
11. What if my event is not cancelled, but instead postponed to a later date? Am I entitled to a refund?
12. What if my tickets are lost or stolen?
13. Will my seats be together?
14. Why are my tickets printed on a sheet of paper?
15. Why does the name of somebody else appear on my ticket? Did I receive the wrong tickets?
16. What does 'comparable' or 'better' tickets mean?

Playoff Games

1. Can I purchase tickets before playoff game dates are confirmed?
2. What if the playoff date or time changes, can I return the tickets?
3. What if my game is not played at all, will I get a refund?
4. When will I receive my playoff tickets?
5. When can I list playoff tickets for sale?
6. When will I be paid for selling my playoff tickets?

Selling Tickets

1. I have tickets to sell. How can I sell them on NHL Ticket Exchange™ by Ticketmaster?
2. I would like to list my tickets on NHL Ticket Exchange™ by Ticketmaster. Where can I find more information?
3. Can I send my tickets to NHL Ticket Exchange™ by Ticketmaster to have them sold?

Ticket Resellers

1. What is a ticket reseller?
2. Why are the tickets on your site listed above face value?
3. Is it illegal to sell tickets for more than face value?

About NHL Ticket Exchange™ by Ticketmaster

1. How do I know that the tickets listed on NHL Ticket Exchange™ by Ticketmaster are authentic?
When you buy tickets for select events on NHL Ticket Exchange™, the barcodes on those tickets are electronically validated by Ticketmaster's exclusive barcode verification technology. The original ticket barcodes are cancelled and new, unique tickets are reissued with your name on them. This process guarantees the authenticity of the tickets.

Top

2.  What are your Customer Service hours?
Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week.

Top

3. How do I contact NHL Ticket Exchange™ by Ticketmaster?
Please contact us via email or phone.
nhlticketexchange@ticketmaster.com
877-578-3592 (from outside USA, call 011-1-877-578-3592)

Top

Privacy and Security


1. What is your privacy policy?
NHL Ticket Exchange™ by Ticketmaster is firmly committed to protecting your personal information while you are shopping on our site. Please click here to view our Privacy Policy.


Top

2. How do I know that my transaction is secure and that my personal information is protected?
NHL Ticket Exchange™ by Ticketmaster ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology powered by Microsoft BackOffice SBS. All transactions conducted on our website through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business. All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence knowing that your personal information is protected at all times.

Top

Buying Tickets



1. Where can I review your Sales Terms & Conditions?
To view our Sales Terms & Conditions, please click here.


Top

2. What types of payment do you accept?
CREDIT CARD
For the U.S. based venues, we accept VISA, MasterCard, American Express, Discover, and the Diners Club card and all prices are listed in U.S. Dollars (USD). For Canadian based venues, we accept VISA, MasterCard, & American Express and all prices listed are in the Canadian Dollars (CAD). NHL Ticket Exchange™ by Ticketmaster is fully PCI (Payment Card Industry) compliant. The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we may require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and Ticketmaster against fraudulent credit card use.

PERSONAL CHECK ⁄ CHEQUE
We do not accept personal checks ⁄ cheques.

Top

3. Do I have to pay sales tax?
While most tickets that we sell are not taxed, we collect tax as required by law, and we are required to collect tax for tickets sold to some events based on local tax laws. We may display the tax separately or include it in the total service fee amount.

Top

4. How are my tickets shipped?
All tickets shipped will be done so via an express delivery service. We use UPS express delivery services and we do not require a signature for delivery, however for security purposes we suggest you ship to an address that does requires a signature; such as a business address. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location. Your expected ticket arrival date is based on the actual date we ship the order.

If your tickets are being delivered as electronic, a link to print your tickets will be sent to the email address you provided, once your tickets are confirmed by the seller.

Top

5. What are my delivery options and what will I pay?
Please note that some orders will require 1-2 days processing time. The delivery time estimate of your order is calculated from the day that we ship the order, not the day the order is placed. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.

Account Manager Sellers and listings that require you to enter the ticket barcode:
Your tickets will be delivered to the buyer electronically.

If you are listing tickets that do not require barcodes to be entered, your delivery method will be UPS. Details listed below.

Electronic delivery $4.95 (only available where indicated)

Ticketmaster Verified Delivery 1.5% of the total ticket price.

UPS Second Day Air $14.95
UPS Next Day Air $24.95
UPS Worldwide Saver (Canada/Mexico/Puerto Rico) $29.95
UPS Worldwide Saver (All other International Countries) $39.95
Special Handling Delivery $14.95 (Special Handling can include, but not limited to emailed tickets, will call, pick up from other locations, etc.)

If you are listing tickets for the venues based in Canada that do not require barcodes to be entered, your delivery method will be UPS. Details and amounts listed above will be in Canadian Dollars (CAD).

Top

6. What is the difference between Instant Delivery and Emailable tickets?
Instant Delivery: We are able to electronically validate and reissue ticket barcodes on select tickets. The process of reissuing the ticket does not require intervention from a sales agent and a link to your tickets is sent directly to you.

Emailable tickets: We do offer tickets for sale close to event time if the option is available for the tickets to be emailed. Unlike Ticketmaster Verified, the sales agent must obtain the ticket file from the original ticket seller and then must send it to the customer via email. This type of emailed ticket is not reissued, but is 100% guaranteed to be authentic by Ticketmaster.

Top

7. My delivery method shows UPS. How can I track my order?
Your NHL Ticket Exchange™ by Ticketmaster invoice lists your estimated ship date and the UPS tracking number. You may track your package at www.UPS.com anytime to be sure you are available to sign for the package. If your tracking number is listed as “TBD,” we will send you the tracking number when your tickets are ready to ship. From that point you can track your order. If your tickets do not arrive when expected please contact our Customer Care Department.

Top

8. When can I expect delivery of my tickets?
All delivery options are based upon the date the tickets ship, not the date you placed the order.

Tickets that are in-hand will ship within three business days of the order being placed.
If the event tickets for your order are listed as being available at a later date, they will be shipped by the date noted in the listing.

If you chose the electronic delivery method, it may take up to 48 hours for us to validate and reissue your tickets once they are available. We will send you an email with instructions that will allow you to easily print your tickets from your desktop. Please bring each printed sheet with you to the venue. These are your tickets.

If you choose UPS as your delivery option, we'll send you an email, with a tracking number, when your order is ready to ship. Shipments via UPS Second Day Air will be delivered approximately 2 business days (not including Saturday or Sunday) after your order is shipped. UPS Next Day Air will be delivered the next business day after it ships. If we are unable to ship your tickets in time for this event, we will contact you to set up an alternate delivery method. Please note that some tickets require 1-2 days processing time. All event ticket order delivery times are subject to availability in your area.

Top

9. I purchased tickets from NHL Ticket Exchange™ by Ticketmaster but cannot attend the event. What is your refund/return policy?
There are no cancellations, refunds, or exchanges on any order for any reason once it has been submitted to us.
If you are unable to use your tickets for an event, we urge you to resell your tickets on our marketplace, and will be happy, if you prefer, to assist you by selling the tickets on consignment on your behalf. If you have tickets you want to sell, you can do so by posting them on NHL Ticket Exchange™ by Ticketmaster, which can be accessed here.

If you have tickets you want to sell, you can do so by posting them on NHL Ticket Exchange™ by Ticketmaster, which can be accessed here.

Top

10. What if my event is cancelled?
If an event is cancelled we will provide a full refund for the amount that you paid for the tickets. Refunds are not offered for cancellations due to an act of God (rainout, earthquake, flood, etc.) or if a show is cancelled and refunds are not offered by the box office. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. Send tickets to: NHL Ticket Exchange™ by Ticketmaster Cancelled Event (Invoice #_________), 265 Exchange Dr., Lower Level, Crystal Lake, IL, 60014. In case of a rainout or strike, no refunds will be made. The refund policy for rained-out events will be determined on a case by case basis by the team and we will attempt to notify you of what actions should be taken. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

Top

11. What if my event is not cancelled, but instead postponed to a later date? Am I entitled to a refund?
No. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer refunds on postponed or rescheduled events. If you are unable to use your tickets for a postponed or rescheduled event, we urge you to resell your tickets on our marketplace, and will be happy, if you prefer, to assist you by selling the tickets on consignment on your behalf. See “Selling Tickets” below.

Top

12. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.

Top

13. Will my tickets be together?
Yes, the tickets purchased in a single listing will be seated together, unless otherwise noted by the seller under “Notes.” Please review the ticket notes before making your final selection. The term “piggy back” refers to the same seats numbers but they are in two consecutive rows. Some venues will have even or odd numbered seats that are also consecutive.

Top

14. Why are my tickets printed on a sheet of paper?
These are electronic tickets, which are valid and 100% legitimate. Each ticket features a unique barcode that is scanned at the gate of the venue, just like a standard hard ticket in which most consumers are accustomed. Make sure you bring these tickets with you to the event as you will not be admitted without them. Simply present your ticket at the gate, the attendant will scan them, and you will be admitted. Do not copy your tickets as the venue will only allow one entry per unique barcode. Make sure you keep your ticket in a safe place and protect it as you would any other ticket.

Top

15. Why does the name of somebody else appear on my ticket? Did I receive the wrong tickets?
These are your tickets. The name that appears may have been the original purchaser of the ticket. Tickets are transferable and these are now your tickets.

Top

16. What does 'comparable' or 'better' tickets mean?
On occasion, the listing reseller is unable to provide the specific tickets listed (typically because they have been sold elsewhere shortly prior to your order being submitted ). On such occasions, we guarantee the tickets you will receive will be in an 'equivalent' (or 'comparable') or 'better' section and row than the tickets you originally requested. The exact section and row listed on your invoice may not be exactly as shown on your invoice. 'Equivalent' or 'comparable' may be a section with the same vantage point or a mirror image of that vantage point. Better may be a section closer to the field or closer to the center of the event.

Top

Playoff Games



1. Can I purchase tickets before playoff game dates are confirmed?
Yes. Tickets can be purchased before the game dates are officially confirmed. Since we sell playoff games by Round and Home Game, your tickets will be valid for the confirmed date and time.


Top

2. What if the playoff date or time changes, can I return the tickets?
All sales are final as we are not able to recover our costs on the tickets we acquired for you. We sell playoff games by Round and Home Game so your tickets will be valid for the rescheduled date and time - you will not need new tickets.

Top

3. What if my game is not played at all, will I get a refund?
If the playoff game is canceled or the team does not advance and therefore, the game is not played, you will receive a full refund less any shipping fees (if applicable). If your tickets were delivered via Electronic Delivery you will receive a full refund including delivery fees. We will send you information on when you'll receive your refund and whether or not your tickets need to be returned.

Top

4. When will I receive my playoff tickets?
If the event tickets for your order are not available at the time of purchase, they will be delivered as soon as they are received by the listing seller. For tickets that are listed as in-hand , they will be available within three business days of the order being placed. If the event tickets for your order are listed as being available at a later date, they will be delivered by the date noted in the listing.

If you chose the electronic delivery method, it may take up to 48 hours for us to validate and reissue your tickets once they are available. We will send you an email with instructions that will allow you to easily print your tickets from your desktop. Please bring each printed sheet with you to the venue. These are your tickets.

If you chose tickets that are available for Instant Delivery the process of reissuing the ticket does not require intervention from a sales agent and a link to print your tickets is sent directly to you within minutes of purchase.

Top

5. When can I list playoff tickets for sale?
Fans can post Playoff tickets for sale as soon as they have the tickets in hand and can enter the barcodes required during the posting process.

Season Ticket Holders posting through Account Manager can do so as soon as they are made available through their Team Account

Top

6. When will I be paid for selling my playoff tickets?
Payment processing will not begin until the playoff game is confirmed to be played. For venues located in the U.S. payments will be made in USD and for the venues located in Canada the payments will be made in CAD.

Once the game is confirmed Direct Deposits (for the U.S. based venue) and check ⁄ cheques (for the Canadian based venue) are typically made within 7 business days after the buyer has received their tickets.

Top

Selling Tickets


1. I have tickets to sell. How can I sell them on NHL Ticket Exchange™ by Ticketmaster?
If you have tickets to sell, you can offer your tickets for sale on NHL Ticket Exchange™ by Ticketmaster. Simply click here. Once registered you can easily list, edit, and track your ticket listings through your NHL Ticket Exchange™ by Ticketmaster account. We'll send you an email when the tickets sell so you can quickly ship your tickets to the customer and you get paid fast via Direct Deposit (for the U.S. based venue) or check ⁄ cheque (for the Canadian based venue).

Top

2. I would like to list my tickets on NHL Ticket Exchange™ by Ticketmaster. Where can I find more information?
Most questions can be answered in our Sellers Reference Guide. Give it a try.

Top

3. Can I send my tickets to NHL Ticket Exchange™ by Ticketmaster to have them sold?
NHL Ticket Exchange™ by Ticketmaster does not purchase tickets outright from ticket sellers.

Premium Inventory, the preferred reseller of NHL Ticket Exchange™ by Ticketmaster, can often sell your tickets for you and sometimes can buy them from you outright. If you would like to have Premium Inventory sell your tickets for you, please complete a "Tickets to Sell Form." If Premium Inventory is interested, a representative will contact you within 24 hours. You will receive 85% of the sale price for tickets sold in this fashion. If Premium Inventory is interested in your tickets, they will ask you to ship your tickets for them. Premium Inventory must approve your inquiry before you can send them your tickets.

For tickets sold on consignment, 85% of the sale price is paid to the seller. Consignments are settled on a weekly basis, even if only some of the seller's tickets have been sold. The seller has the right to take his/her consignment tickets back at any time, in which case, the seller is responsible for shipping charges.

Premium Inventory at times will buy tickets outright. Premium Inventory, like any ticket brokerage, buys tickets and then strives to resell them at a higher price. If you wish to sell your tickets and remove your financial risk, the outright price Premium Inventory will pay for tickets generally is between 50% and 75% off the asking retail price. If the market demand for your tickets is low or if Premium Inventory already has sufficient inventory of tickets for your event, it is unlikely to purchase your tickets. If you would like to attempt to sell your tickets in this fashion, please complete a “Tickets to Sell Form.” Premium Inventory will contact you within 24 hours if they are interested. Premium Inventory may not be interested in your request. If you would like to sell your tickets in this fashion, please complete a "Tickets to Sell Form."

Top

Ticket Resellers



1. What is a ticket reseller?
NHL Ticket Exchange™ by Ticketmaster permits a number of professional ticket sellers to list their inventories on our site. Among our thoroughly screened listing sellers are reputable ticket resellers. A ticket reseller resells event tickets for a price determined by its market value through secondary sellers.

Top

2. Why are the tickets on your site listed above face value?
Professional resellers and individual sellers generally sell their tickets at prices above face value. This price is known as the ticket's "market value."

Professional resellers obtain tickets from a variety of sources including season ticket holders and individuals who have extra tickets for events. To obtain these high-demand tickets, resellers typically pay a premium, or a price often well above face value. They then sell these tickets at market value. The market value price for a ticket is determined by many factors including seat location, supply and demand, date and location of the event, etc. As an individual, you can also post tickets for sale on NHL Ticket Exchange™ by Ticketmaster.

Our ultimate goal is to provide our customers with the greatest selection of event tickets at competitive prices.

Top