Quick Reference Guides

1. How to Remove a Posting
2. Payment Information
3. Improved Interface for Managing Tickets

Selling Tickets Setup

1. I want to sell my tickets. Where do I begin?
2. How do I list section and row information when listing my tickets?
3. How do I set the price for my ticket(s)?
4. How can my tickets be split?
5. Which states have ticket resale laws?
6. How do I change/edit my listing information including contact info?
7. I no longer want to sell my tickets anymore. How do I remove my listing?
8. Why do I have to have possession of my tickets?
9. How long will my tickets remain posted for resale?
10. How do I sell my season tickets?
11. How do I change my email preferences?

Tickets Sold/Delivery Process

1. How long do I have to sell my tickets?
2. How should I ship my tickets? How long do I have to ship my tickets?
3. Are there any shipping fees?
4. Why do I have to ship with UPS?

I Don't Have the Tickets Listed

1. I no longer have the tickets in my possession. What do I do?

Ticket Payment

1. How do I get paid for selling my tickets? How long will it take to receive payment?
2. Is there a commission when selling my tickets? If so, how much?
3. Why do you need credit card authorization?

Contact Information

1. How do I contact a representative of NHL Ticket Exchange™ by Ticketmaster?

Selling Tickets Setup

1. I want to sell my tickets. Where do I begin?
You can start by visiting NHL Ticket Exchange™ by Ticketmaster and clicking on the Sell Your Tickets banner. From there you can click Get Started to begin listing your tickets. Drop-down menus will appear for you to choose your specific event. Then choose the day, time, and location according to what's listed directly on the tickets. In order to post your tickets with NHL Ticket Exchange™ by Ticketmaster, you will need to create a NHL Ticket Exchange™ by Ticketmaster account. You can sign up for a free membership during the listing process.

Already a member? Go to NHL Ticket Exchange™ by Ticketmaster and click on the Sell Your Tickets link. You will have to enter in your email address and password to log in to your account. From there, you will be asked to select an event to which the tickets you wish to sell pertain. Choose your specific event(s) and the correct date to continue the process.

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2. How do I list section and row ticket information when listing my tickets?
Tickets for multiple events such as season tickets must have the same section, row, and seat. After you’ve chosen the tickets you want to sell, click Continue at the bottom of the page. Choose whether the seats are assigned or general admission. If they are assigned you must designate the number of seats, the exact section as it appears on the ticket, and row. It is important that you indicate any details that accompany your tickets such as obstructed view, family section, or wheelchair accessibility.

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3. How do I set the price for my ticket(s)?
You generally are able to set the price of your tickets without limitation. You have three choices from which to choose: Fixed Price, Decreased Price, and Market Price. Here are some more details on the following pricing options:

Fixed Price: Research on NHL Ticket Exchange by Ticketmaster what prices comparable tickets are being listed. Then set your own price. Feel free to return later and change your price accordingly.

Decrease the Price: Improve your chances of selling your tickets by having us automatically lower the ticket price daily. Just set a starting and minimum price and wait for them to sell.

For example:

For a U.S. based venue, if the maximum price is $100 and the minimum price is $20 for a listing that will expire in 20 days, the price of the tickets will be reduced by $4 each day ($100 - $20 = $80 divided by 20 days = $4). The tickets will be listed for $100 on day one, $96 on day two and so on.

Market Price: You can set an initial price and we will adjust your price daily to the average price for tickets listed in the same section. If tickets aren’t already listed in the seller’s section, the tickets will be listed at the initial price.

The formula for calculating the market price is performed by taking the average of all retail ticket prices in the same section. For example, for a U.S. based venue: if the initial price you set was $100 and the average price for tickets in the same section as yours is $120, your price will be change to $120 the next day.

4. How can my tickets be split?
A customer can purchase an odd number of tickets in one transaction if an odd number of tickets is made available for sale.

For example: If you list 3 tickets, the first buyer can choose to buy all 3 tickets in your posting, or 1 single ticket, which would leave your posting with 2 tickets (an even number of tickets).

Also, if you list 4 tickets, a customer can purchase all 4 tickets at once, or two separate customers can purchase two sets of two tickets, but a buyer cannot choose to buy an odd number of tickets from your listing.

Tickets may also be offered for sale through our partner and affiliate sites at a different listing price; and does not affect the amount you will be paid. Please note, selecting Decreasing or Market Price settings may change your list price and the amount you will be paid.

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5. What about ticket resale laws?

There are various local, state, and provincial laws that apply to the buying and selling of event tickets. It is your responsibility to comply with any and all applicable laws, and to be aware of the various local, state, and provincial laws that apply to your location.

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6. How do I change/edit my listing information including contact info?
One of the benefits of becoming a NHL Ticket Exchange™ by Ticketmaster member when selling tickets is the option of editing your ticket listing at any time! Log on to NHL Ticket Exchange™ by Ticketmaster and click on the Manage My Listings. From there, you will be asked to sign in to your account. Make sure you are on the Current Listings page. Once there, you can view your Sold, For Sale, and Inactive ticket postings. Click on the button Edit Listing to change any of the following information:

Price: Under the My Listings tab, click the Edit Listing button next to the ticket listing you want to change the price.

Contact Info/Shipping Address: Under the My NHL Ticket Exchange™ by Ticketmaster tab, click on Manage My Profile to update your billing address and other contact information.

Email Address: Under the My NHL Ticket Exchange™ by Ticketmaster tab, click the Manage My Profile tab to update or change your email address.

Direct Deposit Info: Found only in the My Listings tab, click Edit Listing button to update your direct deposit information. This option is not available for Canadian venues.

List Until Date: Under the My Listings tab, click the Edit Listing button next to the ticket listing you want to change the List Until Date.

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7. I no longer want to sell my tickets anymore. How do I remove my listing? Go to NHL Ticket Exchange™ by Ticketmaster and click on the Manage My Listings under the NHL Ticket Exchange™ by Ticketmaster tab. Once there you can select the individual ticket postings and select the box next to the tickets you want to remove from your account. Click the Remove button below the ticket boxes.

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8. Why do I have to have possession of my tickets? It is necessary to have physical possession of (or contractual right to) the tickets you intend to sell in order to ensure a timely and authentic transaction. This eliminates any delays or problems that may accompany ticket sales that are not currently in your possession. If your tickets are to be delivered via electronic, you will be required to enter the barcode of each ticket sold immediately upon acceptance of the order.

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9. How long will my tickets remain posted for resale?
The maximum List Until date and time will vary by venue and delivery method. If your tickets are eligible for electronic delivery, we will allow them to be posted longer than tickets that must be shipped via UPS. We want the buyer to attend your event but also want to provide the seller with sufficient time to use or make other arrangements for unsold postings.

The time your inventory will be removed is explained during the posting process. We will also send you a Listing Expiration email reminding you know when your posting will be removed if it does not sell. Postings with a List Until date prior to the event date will be removed during the early morning hours 'Central Standard Time' (CST) on the date you have specified as your "List Until" date.

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10. How do I sell my season tickets?
You can list your tickets manually on NHL Ticket Exchange™ by Ticketmaster the same way you would sell other tickets to multiple events. As long as your tickets are in the same section and row you can post them all at once. You will have the option to set different prices for each event. You can easily edit the price of individual listings at any time before the List Until date is reached. If tickets are in different sections and/or different rows, and/or seats, you must create each listing individually.

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11. How do I change my email preferences?
You can easily change your email preferences by clicking Manage Subscriptions in the NHL Ticket Exchange™ by Ticketmaster. You can also access it by clicking here.

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Tickets Sold/Delivery Process

1. How long do I have to sell my tickets?
You can list your tickets as soon as you have them in your physical possession or have contractual rights to them (e.g., a season ticket holder who has paid for a season package but has not yet received the physical tickets from the team). If your tickets do not sell by your List Until Date the ticket posting will be removed.

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2. How should I ship my tickets? How long do I have to ship my tickets?
Once a buyer is interested in purchasing your tickets, you will be sent an email asking you to confirm the ticket sale. The link will bring you to the NHL Ticket Exchange™ by Ticketmaster login page. Once you login, you will be brought to the Confirm Ticket Sale page. Click the button “Confirm Sale” to approve the order. Please allow time for us  to process the order. Once we process the order, we will send out another email to notify you of the type of delivery the customer has chosen.

1). If the buyer chooses the UPS delivery option, you can log in and select the 'Print Shipping' label button. Click the button in order to print the pre-paid shipping label.

In order to ensure timely completion and payment, fold the printed shipping label where indicated and attach the shipping label to a UPS shipping envelope and ship the tickets immediately after confirming the sale. Also please print out the NHL Ticket Exchange™ by Ticketmaster-branded checklist and place that in the UPS envelope with your tickets. Please do not include any other contact or promotional information. You are responsible for finding a UPS facility to obtain a UPS envelope and ensuring that the order is shipped no more than three business days after being confirmed in order to ensure delivery in a timely manner prior to the event. This will allow time for the tickets to be received by the buyer in a timely manner prior to the event.

You can find the closest UPS location by going to https://www.UPS.com.

2). If the buyer chooses the electronic delivery option, you will be presented with a form to enter the barcodes for validation. Your tickets will then be reissued electronically to the buyer. However, you will need to retain your original tickets in case of cancellation. If the event is cancelled, the reissued barcodes are not valid for refund and you will be required to return your original tickets to the original point of purchase for a refund. If for any reason, you are unable to ship the tickets in a timely fashion or provide ticket barcodes when prompted, you must contact us and inform of us of the problem. You can reach us via phone by contacting the Contact Center at 877-578-3592 (from outside USA, call 011-1-877-578-3592). Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week.


3. Are there any shipping fees? No, you will not be responsible for any shipping fees. Any shipping fees will be paid by the buyer when the tickets are purchased.

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4. Why do I have to ship with UPS?
We require all ticket sales to be shipped by UPS using the approved UPS shipping airbill we provide to you in order for us to track the progress of the shipment if UPS is the delivery method chosen by the buyer. Tickets with the delivery method of electronic will require you to enter the barcode from each ticket sold and each ticket will then be electronically validated and reissued to the buyer. Both of these delivery methods will ensure the sale is successful and completed within a timely manner. You will not receive payment until there is a ticket delivery confirmation, either via UPS or email. You can check the progress of the shipment by logging into your NHL Ticket Exchange™ by Ticketmaster account and clicking on the My Listings tab. Under the Sold category, click on the Track Package button.

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I No Longer Have the Tickets Listed

1. I do not have the tickets in my possession. What do I do?
If you no longer have the tickets in your possession, you must immediately login into your NHL Ticket Exchange™ by Ticketmaster account and click on the My Listings tab. From there you can select the individual ticket postings and remove them from your account.

If for any reason, you do not have the tickets for a sale you must inform us IMMEDIATELY of the problem. This will help prevent additional charges or strikes you may incur against your account.

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Ticket Payment

1. How do I get paid for selling my tickets? How long will it take to receive payment?
Check/Cheque - We will send you a check/cheque via standard U.S. mail within one week after the tickets have been delivered. Please allow an extra 5-7 days for U.S. Mail delivery.

Direct Deposit - This option is currently not available for the Canadian venues. Typically within 7 business days after the buyer has received the tickets, your payment will be deposited electronically to the account you provide. If for any reason, the payment is not correct or you do not receive your payment in a timely fashion, please contact us immediately. When you enter your direct deposit bank account information, we will send a $0 value “pre-note” test transaction to your bank. If the test is successful , you will receive your payments via direct deposit. If the test is not successful for any reason, we will send you an e-mail notification, and you should recheck and correct your information. Until corrected and accepted by the bank, we will issue checks/cheques to the address you provide. Please keep in mind check/cheque payment will take an additional 5-10 days.

Seller Credit - This is available to Season Ticket Holders only. If you elect to be paid with Seller Credit, the proceeds from your sale will be deposited into your Season Ticket Holder team account. Seller credit is not available for all teams.

* In order to provide buyers with a safe and secure purchasing experience, all sales transactions may be subject to a seller verification process. As such, NHL Ticket Exchange™ by Ticketmaster reserves the right, in its sole discretion, to withhold payment of funds due to a Seller until after the event occurs.

Payment for non-guaranteed Playoff Games:
During Playoffs, for games that may not be guaranteed to be played, we reserve the right to hold payments to Sellers until the game occurs and, in the event the game is not needed to be played, we reserve the right to withhold settlement payment for that ticket entirely and provide refunds to our customers.

You can reach us via phone by contacting the Contact Center at 877-578-3592 (from outside USA, call 011-1-877-578-3592). Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Or contact us via email at nhlticketexchange@ticketmaster.com

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2. Is there a commission when selling my tickets? If so, how much?
It is completely free to list tickets for sale! NHL Ticket Exchange™ by Ticketmaster receives a commission on the total ticket sale. The commission amount will be either 10% or 15%. At the time of listing your tickets for sale, you will be notified of the exact commission value prior to the posting of your tickets. No charges will be incurred unless and until a sale is made. Your payment will reflect the deducted commission amount. Be sure to keep this in mind when pricing your tickets at a specific price. This commission is subject to change at any time.

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3. Why do you need credit card authorization?
By providing a credit card number, you are enabling us to protect NHL Ticket Exchange™ by Ticketmaster customers against any fraudulent charges and/or ticket postings. This requirement helps keep the TicketsNow selling process secure and user friendly.

Note: Your credit card will not be charged unless you provide incorrect and/or fraudulent tickets or you confirm an order, and then cannot provide the tickets.

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Contact Information

1.How do I contact a representative of NHL Ticket Exchange™ by Ticketmaster?
You can reach us via phone by contacting the Contact Center at 877-578-3592 (from outside USA, call 011-1-877-578-3592). Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week. Or contact us via email at nhlticketexchange@ticketmaster.com.